Help Desk Otter

Today, Doublets posted a funny, and all too true story about dealing with help desks. It reminded me of an exchange I had some time back…and yes, I do think help desk workers sit in rooms full of old computers that utilize magnetic tape technology. Help Desk Otter: Thank you for calling the help desk, how can I help you? Me: I cannot access the shared drives. It gives me some “access denied error,” and I can’t do any work without getting to those drives. HDO: OK, I understand. Give me one second here. *Five minutes of silence, only the sound of HDO typing in the background* HDO: OK, go ahead and try to access the H:\drive. Me: Nope, still can’t. HDO: OK, try rebooting your ma...View all